MelodyWish MelodyWish

Refund & Rework
Policy

At MelodyWish, we blend cutting-edge AI with bespoke creative direction. Our goal is to ensure every song resonates perfectly. This policy outlines how we handle adjustments and financial returns.

Last Updated

October 24, 2023

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Why we don't offer previews

Each MelodyWish composition is a unique, resource-intensive AI generation triggered upon your specific prompt. Unlike stock music, our AI constructs the vocal cadence, harmonic progression, and lyrical flow from scratch.

Because the processing power and licensing fees are incurred at the moment of creation, we cannot offer "previews" without full generation. However, we stand by our Quality Guarantee through our rework process.

Your Free Rework

Every order includes one full revision cycle.

tune What can be changed?

  • check_circle Lyrical inaccuracies or name mispronunciations
  • check_circle Genre intensity (e.g., "more acoustic")
  • check_circle Vocal gender or emotional tone

schedule Turnaround Time

Rework Request DAY 0
Final Delivery 24-48 HRS

Resolution Path

1

Request Rework

Submit specific feedback via your dashboard within 7 days of delivery.

2

Specialist Review

If the rework doesn't meet technical standards, a specialist reviews your prompt vs output.

3

Final Determination

Official approval for a refund (full/partial) or alternative resolution.

Refund Eligibility Matrix

We clear up the ambiguity. Here is exactly how we evaluate refund requests based on common scenarios.

Scenario Status Policy Detail
Technical Failure

File corruption, silence, or digital artifacts.

 Eligible Automatic full refund if technical issues cannot be resolved by a rework.
Non-Delivery

Song not delivered within promised window.

 Eligible Full refund if 48-hour window is exceeded without prior notice.
Subjective Taste

"I don't like the singer's vibe."

 Not Eligible Personal taste is covered by our Free Rework policy, not financial refunds.
Change of Mind

"I don't need the song anymore."

 Not Eligible Once the AI generation process starts, costs are irreversible.

Need assistance with an existing order?

Our team is available 24/7 to ensure your AI composition hits all the right notes. Start by requesting a rework if you're not 100% satisfied.